关键词: 劳动争议, 劳动关系, 劳资纠纷, 人本理念, 内部处理

Abstract: Resolving labor disputes，an important part of enterprises’human resource management，has experienced a process from interior to exterior resolution. However，China’s current laws and the enterprises HRM practices place more attention to exterior resolution，and neglect the importance of interior resolution.Based on an empirical study by questionnaires on the establishment and implementation of interior labor dispute resolving systems in Chinese enterprises，the article reveals the current situation and the problems in interior labor dispute resolving systems，and analyzes the causes underlying these problems. The article also proposes that China should optimize the interior labor dispute resolving systems in enterprises by standardized and balanced legal institutions，humanized management based on equal treatment，and systematized and targeted regulations.

Key words: labor dispute, interior resolving system, humanity, management